Refund Policy

This page is maintained by OrderFlow Pro t/a Violin AI and explains how refunds work for Violin AI subscriptions. Last updated: July 28, 2026.

Free trial

Premium subscriptions may begin with a free trial period. You will not be charged during the trial. If you cancel before the trial ends, you will not be billed.

Subscriptions

Violin AI subscriptions are billed monthly or annually by Paddle. All payments are final unless you qualify for a refund under the terms below.

Refund eligibility

We offer refunds within 14 days of your first purchase or subscription renewal if you are not satisfied with Premium features. Refunds are evaluated on a case-by-case basis. We do not refund partial months or unused subscription periods if you simply stop using the App.

How to request a refund

To request a refund, contact us at orderflowprosa@gmail.com with the email address you used to subscribe and a brief reason for the request. We aim to respond within 5 business days.

Cancellations

You can cancel your subscription at any time. After cancellation, you will continue to have access to Premium features until the end of your current billing period. To cancel, use your Paddle customer portal link or contact us.

Exceptions

We reserve the right to decline refund requests that appear fraudulent, abusive, or in violation of our Terms of Service. If you are required by local law to receive a refund, we will honor that requirement.

Contact

For refund or billing questions, contact us at orderflowprosa@gmail.com.